Shipping and Delivery Policy
At Qi Waxworks, we are dedicated to ensuring that your handmade candles and diffusers reach you safely and promptly. Please read our shipping and delivery policy to understand how we process and deliver your orders.
1. Order Processing
All orders are processed within [5-7] business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email once your order is processed, including tracking information if applicable.
2. Shipping Rates and Methods
Shipping rates are calculated at checkout based on your location and order size.
We offer [standard, express shipping] options. Delivery times vary depending on your selected method and location.
3. Delivery Timeframes
Standard Shipping: [7-10] business days
Express Shipping: [2-3] business days
Please note that delivery times are estimates and may be affected by external factors beyond our control.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the status of your delivery.
5. Shipping Restrictions
We currently ship only in India. If your location is not listed, please contact us to check availability.
We do not ship to P.O. boxes or APO/FPO addresses.
6. Lost or Damaged Packages
Qi Waxworks is not responsible for lost or stolen packages once marked as delivered.
If your order arrives damaged, please contact us within 48 hours with photos of the damage, and we will assist you with a replacement or refund.
7. Incorrect Shipping Information
Please ensure all shipping details are accurate at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
8. Contact Us
If you have any questions or concerns regarding shipping and delivery, please contact us at Qiwaxworks23@gmail.com/ 8885209566.
Thank you for choosing Qi Waxworks. We appreciate your support and strive to provide a seamless delivery experience.