Frequently Asked Questions
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Yes, orders can be cancelled only before dispatch. Once an order has been shipped, it cannot be cancelled.
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To request a cancellation, please email us at qiwaxworks23@gmail.com with: • Order number • Reason for cancellation Cancellation requests are subject to confirmation.
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Orders cannot be cancelled once dispatched, as our products are handcrafted and prepared in small batches.
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Approved refunds are processed within 5–7 business days after cancellation confirmation. Please note that bank processing times may vary.
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Partial cancellations are not supported once the order is confirmed. Please contact us immediately if you notice an issue after placing your order.
